Privacy Policy

This privacy policy outlines how Caspero collects, uses, stores, and protects your personal information when you access and use our online slot game platform. We are committed to safeguarding your privacy and ensuring transparency about our data handling practices. This document explains your rights regarding your personal data and how we comply with applicable data protection regulations in Ireland and the European Union.

Information We Collect

When you register and play on the Caspero platform, we collect various types of information to provide our services, ensure safe gaming, and comply with legal obligations. The data we gather falls into several categories that serve specific operational and regulatory purposes.

We collect personal identification information including your full name, date of birth, residential address, email address, and telephone number during registration. Financial data such as payment method details, transaction history, deposit and withdrawal records, and billing information are processed to facilitate your gaming activities. Technical information including IP address, browser type, device identifiers, operating system, and gameplay data helps us maintain platform security and improve user experience.

How We Use Your Information

Your personal information serves multiple essential functions within our operations. We process your data to create and manage your Caspero account, verify your identity in accordance with anti-money laundering regulations, and process your financial transactions securely. Your information enables us to deliver our slot game services, maintain platform security, and detect fraudulent activities.

We utilise your data to communicate important information about your account, including transaction confirmations, security alerts, and updates to our privacy policy or terms of service. Your gaming activity data helps us implement responsible gambling measures, identify potentially harmful betting patterns, and provide support for safe gaming practices when needed.

Compliance with legal and regulatory requirements represents a fundamental use of your information. We maintain records as required by Irish and EU gambling regulations, respond to lawful requests from authorities, and fulfil our obligations under data protection legislation. Your data also supports our efforts to improve the Caspero platform through analysis of user preferences and technical performance, though such analysis may be conducted using anonymised or aggregated data where possible.

Data Sharing and Third Parties

Caspero maintains strict controls over who may access your personal information. We share your data only when necessary for service delivery, legal compliance, or with your explicit consent. Our approach to data sharing prioritises your privacy whilst ensuring we can operate effectively and meet our regulatory obligations.

We engage carefully selected third-party service providers who assist with payment processing, identity verification, fraud prevention, customer support systems, and technical infrastructure maintenance. These providers operate under contractual obligations that require them to protect your information and use it only for specified purposes. Payment processors handle your financial transactions securely, whilst verification services help us confirm your identity and comply with know-your-customer requirements.

Regulatory and legal sharing occurs when we must comply with valid legal processes, court orders, or requests from gambling regulatory authorities in Ireland or other relevant jurisdictions. We may disclose information to law enforcement agencies when required by law or when necessary to protect our rights, property, or the safety of our users. In the event of a business transfer, merger, or acquisition, your information may be transferred to the new entity, subject to the same privacy protections outlined in this policy.

Your Rights and Data Protection

Under the General Data Protection Regulation and Irish data protection law, you possess specific rights regarding your personal information held by Caspero. We respect these rights and have established procedures to enable you to exercise them effectively.

You have the right to access the personal data we hold about you and receive a copy in a structured, commonly used format. You may request correction of inaccurate or incomplete information, and in certain circumstances, you can request deletion of your data, though we may need to retain some information to comply with legal obligations. You possess the right to object to certain types of processing, restrict how we use your data, and withdraw consent where processing is based on your agreement.

To exercise your rights, contact our data protection team through the methods specified on the Caspero platform. We respond to valid requests within one month, though complex requests may require additional time. You have the right to lodge a complaint with the Data Protection Commission in Ireland if you believe we have not handled your personal information appropriately.

Data Security and Retention

Caspero implements comprehensive security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our security framework combines technical, organisational, and procedural safeguards designed to maintain data integrity and confidentiality.

We employ industry-standard encryption protocols for data transmission and storage, maintain secure servers with restricted access, and regularly update our security systems to address emerging threats. Access to personal information is limited to authorised personnel who require it for legitimate business purposes, and all staff members receive training on data protection obligations and safe gaming principles.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this privacy policy and to comply with legal, regulatory, and accounting requirements. Active account data is maintained throughout your relationship with Caspero and for a period thereafter as required by gambling regulations and financial record-keeping obligations. Following account closure, we retain certain information for up to seven years to meet regulatory requirements, after which data is securely deleted or anonymised.

Regular reviews of stored data ensure we do not retain information longer than necessary. We maintain documented procedures for secure data disposal, including deletion of electronic records and destruction of physical documents. Our commitment to privacy extends throughout the entire data lifecycle, from collection through to secure deletion.