Privacy Policy
This privacy policy outlines how Caspero collects, uses, stores, and protects your personal information when you access and use our online slot game platform. We are committed to safeguarding your privacy and ensuring that your personal data is handled responsibly and in compliance with applicable data protection regulations. By using Caspero services, you acknowledge that you have read and understood the terms set forth in this privacy policy.
Information Collection and Usage
Caspero collects various types of information to provide and improve our gaming services. Personal information is gathered during account registration, including your name, email address, date of birth, postal address, and telephone number. We also collect payment information such as credit card details, e-wallet account information, and transaction history when you make deposits or withdrawals. Technical data is automatically collected through cookies and similar technologies, including IP address, browser type, device information, operating system, and gameplay patterns. We use this information to verify your identity, process transactions, comply with legal obligations including age verification and anti-money laundering requirements, improve game functionality and user experience, detect and prevent fraud or unauthorized access, and provide customer support services. Caspero may also collect information about your gaming preferences, favorite games, betting patterns, and session duration to personalize your experience and ensure safe gaming practices.
Data Sharing and Third-Party Disclosure
Caspero does not sell your personal information to third parties for marketing purposes. However, we may share your data with specific entities under certain circumstances. Service providers and business partners who assist in operating our platform receive limited access to your information, including payment processors for transaction handling, identity verification services for compliance purposes, cloud storage providers for data hosting, customer support platforms, and analytics providers for performance monitoring. Regulatory authorities and law enforcement agencies may receive your information when legally required, including gaming commissions and licensing authorities, financial crime prevention agencies, tax authorities, and judicial or governmental bodies pursuant to valid legal requests. In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. All third parties with access to your data are contractually obligated to maintain confidentiality and use the information solely for specified purposes.
Data Security and Retention
Caspero implements comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We employ industry-standard encryption protocols, including SSL/TLS technology for data transmission and AES encryption for data storage. Our systems undergo regular security audits and penetration testing to identify and address vulnerabilities. Access to personal data is restricted to authorized personnel who require the information to perform their duties, and all employees are bound by confidentiality agreements. We maintain secure servers in protected data centers with physical access controls, fire suppression systems, and environmental monitoring.
| Data Type | Retention Period | Purpose |
|---|---|---|
| Account Information | Duration of active account plus 7 years | Legal compliance and dispute resolution |
| Transaction Records | 7 years from transaction date | Financial regulations and tax requirements |
| Gameplay Data | 3 years from last activity | Responsible gaming and analytics |
| Communication Logs | 5 years from interaction | Customer service quality and dispute resolution |
| Marketing Preferences | Until withdrawal of consent | Communication management |
| Inactive Account Data | 3 years of inactivity before deletion | Account reactivation possibility |
Data retention periods comply with regulatory requirements and legitimate business needs. Upon expiration of retention periods, personal information is securely deleted or anonymized. You may request early deletion of your data subject to legal and contractual obligations.
Your Rights and Choices
Under applicable data protection laws, you have specific rights regarding your personal information. You have the right to access your personal data and receive a copy of the information we hold about you. You may request correction of inaccurate or incomplete information in your account profile. You can request deletion of your personal data, subject to legal retention requirements and ongoing contractual obligations. You have the right to object to certain processing activities, including marketing communications and automated decision-making. You may request restriction of processing in specific circumstances, such as during dispute resolution. Where processing is based on consent, you can withdraw that consent at any time without affecting the lawfulness of previous processing. You have the right to data portability, receiving your information in a structured, commonly used format for transfer to another service provider. To exercise these rights, contact our data protection team through the designated channels provided in your account settings. We will respond to requests within 30 days and may require identity verification to prevent unauthorized access. You have the right to lodge a complaint with your local data protection authority if you believe your privacy rights have been violated. Caspero maintains transparent communication regarding how we process your information and will notify you of any significant changes to this privacy policy. We encourage responsible gaming practices and provide tools for self-exclusion, deposit limits, and reality checks to promote safe gaming environments.
Cookies and Tracking Technologies
Caspero uses cookies and similar tracking technologies to enhance your gaming experience and analyze platform performance. Cookies are small text files stored on your device that help us recognize you during subsequent visits and remember your preferences. We use several types of cookies for different purposes. Essential cookies are necessary for basic platform functionality, enabling account login, session management, security features, and transaction processing. Performance cookies collect anonymous information about how visitors use our site, including page views, navigation patterns, load times, and error messages. Functional cookies remember your preferences such as language selection, game favorites, display settings, and audio preferences. We do not use targeting cookies for advertising purposes on the Caspero platform.
| Cookie Category | Duration | User Control |
|---|---|---|
| Essential | Session to 12 months | Cannot be disabled |
| Performance | 12 months | Can be disabled in settings |
| Functional | 12 months | Can be disabled in settings |
| Analytics | 24 months | Can be disabled in settings |
You can manage cookie preferences through your browser settings or the cookie management tool in your Caspero account. Disabling certain cookies may affect platform functionality and user experience. We also use web beacons, pixel tags, and similar technologies for analytics purposes. Third-party analytics providers may collect information about your online activities over time and across different websites. Your browser’s “Do Not Track” signals are respected where technically feasible. Mobile applications may use device identifiers and mobile analytics tools for similar purposes. Location data may be collected to comply with geo-restriction requirements and ensure you are accessing the platform from permitted jurisdictions. This privacy policy is effective as of the date of publication and may be updated periodically to reflect changes in our practices or legal requirements. Continued use of Caspero services after policy updates constitutes acceptance of the revised terms.